Important Notice: Duplicate Credit Card Charges

Dear Valued Downbeach Express Customers,

We regret to inform you that on June 27, 2024, our credit card processing company experienced a technical issue that resulted in duplicate charges for some of our customers. We sincerely apologize for any inconvenience this may have caused.

What Happened:

Due to an error from our credit card processing company, some customers were inadvertently charged twice.

Our Actions:

We have already reconciled the affected accounts and are actively working with the credit card processor to ensure the extra charges are refunded promptly.

What You Need to Know:

Affected customers should see the refunded amounts reflected in their accounts within the next 24-48 hours.

We deeply apologize for this error and assure you that we are doing everything possible to rectify the situation swiftly.

If you have any questions or concerns, please do not hesitate to contact us at info@downbeachexpress.com.

Thank you for your understanding and continued support.

Sincerely,

The Downbeach Express Team